Privacy Policy

At DialB, we understand that protecting your business communication data is crucial. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services to protect your business DIDs and phone numbers from spam designation.

Phone Number Data

• Business DIDs and phone numbers you submit for monitoring
• Spam designation status across carriers
• Call pattern analytics (volume, frequency, duration trends)
• Carrier-specific reputation scores

Account Information

• Company name and contact details
• Email address and login credentials
• Billing information (processed securely through our payment provider)
• API usage and integration data

Usage Data

• Service interaction logs
• Feature usage patterns
• API request logs and response times
• Browser type and device information

• Spam Monitoring: To check and track the spam designation status of your phone numbers across major carriers
• Alerts & Notifications: To notify you of status changes or potential issues with your numbers
• Service Improvement: To enhance our detection algorithms and expand carrier coverage
• Customer Support: To assist you with technical issues and account management
• Analytics: To provide insights about your phone number reputation and call patterns
• Compliance: To meet legal obligations and prevent fraudulent use of our services

We implement industry-standard security measures to protect your data:

• 256-bit SSL encryption for all data transmissions
• Encrypted storage for sensitive information
• Regular security audits and penetration testing
• Strict access controls and authentication protocols
• Automated backup systems with encrypted archives
• 24/7 monitoring for suspicious activities

Carrier Integrations

To provide our core service, we interact with major carriers including:

• T-Mobile
• AT&T
• Verizon
• Other regional and international carriers

We only share the minimum necessary phone number data required to check spam designation status. We do not share your account information, contact details, or any other personal data with carriers.

Service Providers

We work with trusted service providers for:

• Cloud infrastructure (AWS)
• Payment processing (Stripe)
• Email delivery services
• Analytics tools (in anonymized form)

We Never

• Sell your data to third parties
• Share your phone numbers with marketing companies
• Use your business data for advertising purposes

You have complete control over your data. You can:

• Access Your Data: Request a copy of all information we have about your account
• Update Information: Modify your phone numbers, contact details, and preferences anytime
• Delete Your Data: Request complete deletion of your account and associated data
• Export Your Data: Download your monitoring history and analytics in standard formats
• Opt-Out: Unsubscribe from non-essential communications

To exercise any of these rights, contact us at privacy@dialb.com. We'll respond within 48 hours.

We use cookies to enhance your experience:

• Essential Cookies: Required for login and secure access to your dashboard
• Preference Cookies: Remember your settings and dashboard customizations
• Analytics Cookies: Help us understand how you use our service (anonymized)
• Security Cookies: Protect against unauthorized access and fraud

You can manage cookie preferences in your browser settings. Note that disabling essential cookies may affect service functionality.

If you have questions about this Privacy Policy or how we handle your data, we're here to help:

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email and post the updated policy on our website. Your continued use of DialB after changes constitutes acceptance of the updated policy.