Industries · Automotive
Sell the car. Keep the customer. Answer every lead in between.
Dealerships, service drives and warranty teams live on the phone — internet leads, declined-work callbacks, recalls, lease maturities, F&I follow-up. DialB gives your BDC the speed to reach customers first and the caller-ID health to reach them at all.
The dealership outbound problem
The buyer submitted to three stores. One phone rang first.
Front of house or fixed ops, the pattern is the same: the revenue is sitting in your CRM and DMS, and it goes to whoever actually makes the call.
- Internet leads answered in hours, not minutes — by then the buyer has booked a test drive at the store that called while they were still on the listing.
- Service reminders and declined-work callbacks never happen when the BDC is buried — and empty lanes on Thursday were empty calls on Monday.
- Recall lists sit untouched because outreach at VIN-list scale is unmanageable by hand — and it has to be documented, not just attempted.
- The store’s outbound numbers pick up spam labels, so even loyal service customers stop answering — and CSI takes the hit.
How DialB wins here
One dialer for the whole store.
Sales, service, warranty and F&I run as separate campaigns on the same floor — each with its own lists, cadences, scripts and reporting.
Compliance for dealership outreach
Marketing calls and service calls play by different rules.
A dealership dials owned customers, purchased leads and manufacturer lists in the same day — each under different consent rules, in states with different laws. DialB keeps them straight at dial time.
Consent by call type
Sales and marketing campaigns check TCPA consent per record before the dial, while your counsel-configured rules govern informational outreach like service reminders and recall notices.
The state-rule patchwork
Quiet hours enforced on the customer’s local time, plus state mini-TCPA rules, holiday restrictions and frequency limits — applied automatically per campaign, not per memo.
DNC without losing the service drive
Marketing lists scrub against federal, state and internal DNC data on every load, so a conquest campaign never dials a number your sales team was told to leave alone.
Recording and documentation
Two-party-consent states get the right disclosure treatment automatically, and every recall and outreach attempt is logged and exportable when the manufacturer or the auditor asks.
DialB provides tools that support compliance programs; it is not a substitute for legal advice. See the full compliance toolkit
A day in a DialB BDC
From lead alert to service lane.
7:50 AM
Today’s queues load themselves: overnight internet leads on top, maintenance-due and declined-work reminders next, and the recall VIN list pacing underneath so no BDC minute goes idle.
8:03 AM
An internet lead on a used SUV posts. DialB dials it in seconds and the appointment is set before the competing store across town has opened its CRM.
11:00 AM
Service-reminder block. AMD skips the machines, AI voice agents handle straightforward confirmations, and BDC agents take the reschedules and the “while you’ve got me” upsells.
2:20 PM
The recall campaign works through the VIN list at a steady pace — every attempt, connect and disposition logged automatically into the record fixed ops will hand to the manufacturer.
5:40 PM
The BDC director reviews set-appointment rate by campaign: internet leads, lease maturities, declined work. A number that drifted toward “Spam Likely” rotated out at lunch — pickup rates never dipped.
- Seconds
- from internet lead to first dial
- Up to 3×
- more live customer conversations per BDC hour
- 24/7
- caller-ID reputation monitoring
- 100%
- of recall attempts logged and exportable
“Internet leads get a live call in seconds, the service lanes fill from reminder campaigns, and the recall list finally has a paper trail. Same BDC headcount — a lot more conversations.”
BDC director, multi-store dealer group
See DialB on dealership workflows.
Bring a lead feed, a declined-work list and your recall backlog. In 30 minutes we'll show you the response flow, the reminder campaigns and the number strategy — on your store, not a canned pitch.