Compliance
Compliant at dial time — not at audit time.
TCPA statutory damages run per call, and serial litigators build cases out of dialing patterns. DialB enforces your calling rules inside the dialer — DNC, quiet hours, state rules, consent, frequency caps — so compliance happens before the phone rings.
The stakes
One list, dialed wrong, can cost more than your dialer ever will.
Statutory damages accrue per violation, per call — and plaintiffs' firms actively seed lead lists and track dialing patterns. The teams that sleep well aren't the ones with the best training slides; they're the ones whose dialer physically won't place a non-compliant call.
The toolkit
Eight controls. Every dial. No exceptions.
Each control runs automatically on every call attempt, in every dialing mode — including AI-placed calls.
Abandonment management
Aggressive pacing and clean abandonment aren't opposites here.
Abandonment rate is where predictive dialing meets regulation. DialB manages it as a hard budget: pacing adapts to stay inside your limit, AMD keeps false positives from inflating it, and safe-harbor messaging covers the calls that slip.
- Abandonment budget set per campaign and enforced by pacing in real time
- AMD tuned against false machine detection — the silent abandonment inflater
- Compliant abandon message plays automatically when no agent is available in time
- Live abandonment tracking on every wallboard, against budget, all day
Defensibility
When the question comes, the answer is an export.
Every call attempt carries its full decision record: the lists checked, the consent verified, the window confirmed, the rules applied. Recordings, dispositions, and dial decisions are retained and exportable — so a records request is an afternoon, not a quarter.
Regulated industry?
DialB pairs TCPA tooling with HIPAA-ready controls.
Healthcare and health-insurance outreach adds PHI handling, access controls, and audit logging to the compliance story. DialB covers both sides in one platform.
FAQ
Dialer compliance, answered.
Is a predictive dialer TCPA compliant?
Compliance is a property of your program — consent, calling practices, and records — not of any tool by itself. What a dialer can do is enforce your program's rules on every dial: DNC scrubbing, quiet hours, frequency caps, consent checks, and abandonment management. DialB is built to do exactly that, and to prove it with audit trails. Not legal advice — design your program with counsel.
What are TCPA calling hours?
Federal rules restrict telemarketing calls to 8 a.m.–9 p.m. in the called party's local time, and several states set tighter windows, holiday restrictions, or emergency pauses. The operative phrase is “called party's local time” — an area code isn't proof of where someone lives. DialB enforces windows on the called party's local time and applies state rules automatically.
What is a mini-TCPA law?
Several states have passed their own telemarketing statutes — often stricter than federal rules on calling windows, call frequency, consent, and dialing technology. They change frequently. DialB's state rule engine exists so those rules are enforced by configuration, not by hoping every agent memorized a fifty-state chart.
What is safe-harbor abandon messaging?
When a predictive dialer connects a call but no agent is free within the required window, regulations require the call to receive a compliant recorded message identifying the caller — one element of the FTC's safe-harbor framework for abandoned calls. DialB plays it automatically and counts the abandon against your rate budget in real time.
DialB provides tools that support compliance programs; it is not a substitute for legal advice. Regulations change and vary by jurisdiction and use case — configure your calling policies with your counsel.
Walk through your compliance requirements.
Book a demo and bring your compliance lead — we'll map your policies onto DialB's controls, rule by rule.