Answering Machine Detection
Your agents talk to humans. Period.
DialB's answering machine detection filters voicemails before they ever reach an agent — without hanging up on live prospects. Both sides of that sentence matter, and most dialers only tell you about one.
The voicemail tax
AMD is the contact-rate lever nobody audits.
On high-volume campaigns, machines answer more dials than humans do. Every voicemail that slips through to an agent costs the greeting, the beep, the hang-up, and the reset — small losses that quietly add up to hours of talk time per team, every single day.
- Machines are detected and handled without an agent ever hearing them
- Live answers connect to an agent before the second “hello”
- Every classification is logged, so you can verify performance on your own traffic
The honest math
AMD can fail in two directions. Only one gets advertised.
Vendors love a single big detection number. But detection rate only measures one failure mode — and the other one is worse for your business. DialB is tuned, and reported, against both.
The DialB standard: catch the machines and protect the humans — and show you both rates in reporting, on your own traffic, so the claim stays honest.
Per-campaign control
Every mode. Every campaign. Your sensitivity.
AMD runs in predictive, power, preview, and manual dialing alike — and each campaign chooses how it behaves.
Voicemail strategy
A detected machine is still an opportunity.
Once DialB knows it's a machine, the call doesn't have to be a dead end. Choose per campaign what a voicemail is worth.
- Voicemail drop: leave a pre-recorded message in your best rep's voice — no agent time, consistent script every time
- Detect-and-skip: hang up silently and reschedule the lead into a window it's more likely to answer
- Message rotation: vary drops across attempts so repeat leads never hear the same recording twice
- Full logging: every drop and skip lands on the lead record and in campaign reporting
Compliance tie-in
Good AMD is also a compliance tool.
False machine detections become abandoned calls — and abandoned calls are a regulated metric. DialB’s AMD works with predictive pacing and safe-harbor abandon messaging to help keep your program inside its limits. Tools that support your compliance program; not legal advice.
FAQ
Answering machine detection, answered.
What is answering machine detection?
AMD listens to the first moments of an answered call and decides — in a fraction of a second — whether a human or a machine picked up. Humans are connected to an agent immediately; voicemails and IVRs are handled automatically, so agents never spend their day listening to greetings.
How accurate is DialB's AMD?
We measure AMD on both sides: how many machines it catches, and how rarely it misclassifies a live person. One-sided accuracy claims hide the number that actually hurts — hang-ups on real prospects. DialB is tuned against both failure modes, and your reporting shows both rates on your own traffic, campaign by campaign.
Does AMD delay connecting a live person?
Detection happens in the opening instants of the call, and DialB is built to hand confirmed humans to an agent before the delay becomes awkward. Campaigns can also trade a little detection confidence for even faster hand-off — that's what the sensitivity profiles control.
What happens to calls that reach voicemail?
Your choice, per campaign: skip and reschedule the lead for a better time, or drop a pre-recorded voicemail and move on. Either way, the outcome is logged to the lead record and no agent time is spent.
Hear the difference.
Book a demo and watch DialB classify live traffic — humans to agents, machines handled, both sides measured.