Industries · Legal
Sign more claimants. Document every contact.
Mass tort and personal injury intake is a speed race with a paper trail. DialB reaches claimants ahead of competing firms, screens them consistently at any volume, and records every contact your co-counsel and compliance review will ever ask about.
The legal intake problem
The claimant signs with the firm that reaches them first.
Case acquisition costs keep climbing, but the deciding variable hasn't changed: between two qualified firms, retention goes to whoever gets a human on the phone.
Retainer velocity is the business model
An ad-generated claimant fills out five forms in ten minutes. The firm that calls within seconds signs the retainer; the firm that calls tomorrow pays the same cost-per-lead for a voicemail.
Campaign surges drown intake teams
A new tort campaign or a TV flight can multiply inbound claims overnight. Intake staffed for baseline volume means surge leads — the most expensive leads you'll ever buy — age out unworked.
Screening is repetitive but detail-critical
Exposure windows, diagnosis dates, prior representation — the questions are the same a thousand times over, but one wrong answer recorded carelessly becomes a problem case later.
Every contact happens under professional rules
Bar advertising and solicitation rules, TCPA exposure on lead-gen claimants, and confidentiality expectations follow every dial. A sloppy outreach process is a professional-responsibility risk, not just a marketing inefficiency.
How DialB wins here
Speed on the front end. Defensibility all the way down.
DialB is built for the two things an intake operation is judged on: how fast it signs, and how well it can prove what happened.
Compliance for legal outreach
Outreach your ethics counsel can sign off on.
Law firms are held to the strictest reading of every rule that touches their marketing. DialB enforces the calling rules mechanically and keeps the records that prove it.
- TCPA consent tracked on every lead-gen claimant record, checked before the dial
- DNC scrubbing and frequency caps across every campaign that touches a claimant
- Quiet hours enforced on the claimant's local time, with state-rule awareness
- Access controls and audit logging consistent with client-confidentiality expectations
Solicitation rules stay your counsel’s call
Bar advertising and solicitation rules vary by jurisdiction and by how a claimant reached you. DialB supports your firm’s advertising-compliance program — campaign-level rules, scripted statements, complete contact records — while your counsel decides what those rules are.
DialB provides tools that support compliance programs; it is not legal advice, and it does not interpret bar rules. Configure outreach policies with your ethics counsel — we know you were going to anyway.
A day in a DialB intake operation
Surge day, handled.
8:30 AM
A new tort campaign went live overnight and claims are posting fast. Records load with consent attached and route into the campaign's screening queue automatically.
8:31 AM
The first overnight claim gets its callback — an AI voice agent confirms exposure criteria and books the claimant onto an intake specialist's calendar before a competing firm has dialed.
10:45 AM
Intake specialists work qualified handoffs with screening answers already on screen. Retainer packets go out mid-conversation; dispositions capture every answer for the case file.
2:00 PM
Volume triples after the daytime TV flight airs. Predictive pacing absorbs the surge and AI agents take the overflow — no claim waits until tomorrow.
6:15 PM
The managing partner reviews cost-per-signed-case by campaign, and the co-counsel report — every contact, timestamped — exports in one click.
- Seconds
- from claim posted to first callback
- 24/7
- AI screening coverage on every campaign
- Up to 3×
- more claimant conversations per intake hour
- 100%
- of contacts logged and exportable per claimant
“Retainers go to whoever reaches the claimant first. DialB gets a fresh claim on the phone in seconds and logs every contact per claimant — intake moves faster, and when co-counsel asks for the contact history, the file is already defensible.”
Intake director, plaintiffs' law firm
See DialB on legal intake workflows.
Bring a live campaign's numbers — cost per claim, contact rate, sign rate. We'll show you where the retainers are leaking and how DialB closes the gap.