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Terms of Service

The terms that govern use of the DialB platform and website.

Draft — review by counsel before publication.

Last updated: July 15, 2026

These Terms of Service (the “Terms”) are an agreement between DialB, Inc. (“DialB,” “we,” “us,” or “our”) and the organization or person using our website or platform (“Customer,” “you”). By accessing the website or using the DialB platform (together, the “Services”), you agree to these Terms. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization.

1. The Services

DialB provides cloud software for outbound and blended calling operations, including predictive dialing, answering machine detection, caller-ID health and spam-label detection, compliance tooling, AI-assisted features, and analytics. Features may be added, changed, or removed over time. Specific plans, seat counts, usage rates, and service levels are set out in the ordering document or subscription plan agreed with you (an “Order”). If an Order conflicts with these Terms, the Order controls.

2. Accounts and access

  • You are responsible for your users’ accounts, credentials, and all activity under them, and for keeping credentials confidential.
  • You will provide accurate account and billing information and keep it current.
  • You may use the Services only for lawful business purposes and only within the scope of the plan you purchased.

3. Acceptable use and customer compliance responsibilities

DialB provides tools that support compliance programs; it is not a substitute for legal advice, and configuring or using the Services does not by itself make any calling campaign lawful. As between you and DialB, you are solely responsible for your calling practices, including:

  • Consent and legal basis. Obtaining, recording, and honoring any consent required to call or message each contact, including under the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, and applicable state telemarketing and “mini-TCPA” laws.
  • Do-not-call compliance. Scrubbing against the National DNC Registry, applicable state registries, and your internal do-not-call lists, and honoring opt-out requests promptly.
  • Calling windows and frequency. Complying with quiet hours, call-frequency limits, and holiday or emergency calling restrictions that apply to your calls, including rules based on the called party’s local time.
  • Recording and monitoring. Complying with call-recording and monitoring consent laws in each applicable jurisdiction.
  • Industry-specific rules. Complying with rules that apply to your business, such as the FDCPA and Regulation F for debt collection, licensing requirements, and marketing rules for regulated products.
  • Health information. If you process protected health information through the Services, complying with HIPAA and executing any required business associate agreement with us before doing so.
  • Caller identification. Using accurate, non-deceptive caller IDs and identification practices; never using the Services for caller-ID spoofing with intent to defraud, harass, or cause harm.
  • Data rights. Having all rights and permissions needed for the contact lists and other data you load into the Services.

You will not use the Services to:

  • Violate any law, regulation, or third-party right;
  • Transmit threatening, fraudulent, or abusive calls or messages;
  • Interfere with or disrupt the Services, probe or test their vulnerability without written permission, or attempt to access accounts or data belonging to others;
  • Resell, sublicense, or provide the Services to third parties except as expressly agreed in an Order; or
  • Reverse engineer, copy, or create derivative works of the Services except where that restriction is prohibited by law.

We may suspend access immediately if we reasonably believe your use violates this section, creates legal exposure for DialB or carriers, or threatens the security or integrity of the Services.

4. Fees and payment

You will pay the subscription fees and usage charges set out in your Order, including per-seat fees and telephony usage where applicable. Unless the Order says otherwise, fees are billed in advance, usage in arrears, amounts are due within the payment terms stated on the invoice, and fees are non-refundable except as expressly stated. Late amounts may accrue interest as permitted by law. You are responsible for applicable taxes other than taxes on our income.

5. Customer data and privacy

You retain all rights in the data you load into or generate through the Services (“Customer Data”). You grant DialB the rights needed to host, process, and transmit Customer Data to provide and improve the Services. Our handling of personal information is described in our Privacy Policy. We will maintain administrative, technical, and physical safeguards designed to protect Customer Data.

6. Intellectual property

DialB and its licensors own the Services, including all software, interfaces, designs, and documentation. These Terms grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. If you give us feedback, we may use it without restriction or obligation.

7. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIALB DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. DIALB DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY DETECTION OR SCORING FEATURE WILL BE ACCURATE IN EVERY CASE, OR THAT USE OF THE SERVICES WILL ENSURE COMPLIANCE WITH ANY LAW.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO DIALB IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THESE LIMITS DO NOT APPLY TO CUSTOMER’S PAYMENT OBLIGATIONS, EITHER PARTY’S INDEMNIFICATION OBLIGATIONS, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.

9. Indemnification

You will defend and indemnify DialB against third-party claims, including regulatory actions and private suits, arising from your calling practices, your Customer Data, or your breach of Section 3 (Acceptable use and customer compliance responsibilities). DialB will defend and indemnify you against third-party claims that the Services, as provided by DialB and used as permitted, infringe a third party’s intellectual-property rights.

10. Term, suspension, and termination

  • These Terms apply while you use the Services; subscription terms and renewal are set in your Order.
  • Either party may terminate for material breach not cured within thirty (30) days of written notice.
  • We may suspend or terminate immediately for violations of Section 3, non-payment, or where required to protect the Services, carriers, or third parties.
  • Upon termination, your access ends and you must pay all accrued amounts. Upon written request within thirty (30) days after termination, we will make Customer Data available for export, after which we may delete it in the ordinary course.

11. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules, and the parties consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

12. Changes to these Terms

We may update these Terms from time to time. We will post the revised version here with an updated “Last updated” date; for material changes affecting active subscriptions, we will provide reasonable advance notice. Continued use of the Services after changes take effect constitutes acceptance.

13. Contact

Questions about these Terms:
Email: legal@dialb.com