Industries · Healthcare
Reach more patients — without putting PHI at risk.
Appointment reminders, recall campaigns, care-program outreach: the calls that keep schedules full and patients healthy. DialB runs them at scale, on HIPAA-ready infrastructure, from a number patients actually answer.
The healthcare outreach problem
Most dialers were built for sales floors. Your call lists contain PHI.
Healthcare outreach fails in quieter ways than sales outreach — a missed reminder is a no-show, a mislabeled clinic number is a care gap, and a careless data flow is a reportable incident.
PHI makes generic dialers a liability
Patient names, conditions, appointment details — it's all protected health information the moment it enters a call list, a recording or an agent note. A dialer without healthcare-grade controls turns routine outreach into organizational risk.
No-shows drain revenue you can't recover
Every empty slot is provider time you already paid for. Reminder and recall calling works — but doing it manually caps how many patients your staff can reach, so the schedule leaks anyway.
A labeled clinic number is a care problem
When your outreach number reads “Spam Likely,” patients don't just skip a sales pitch — they miss appointment reminders, test-result callbacks and care-program check-ins. Answer rate is a clinical metric here.
Consent rules differ call by call
Treatment communications and marketing calls live under different consent regimes, and the line between them is easy to cross by accident. Staff shouldn't have to make that judgment on the fly.
HIPAA first
The compliance posture is the product, not a footnote.
DialB brings HIPAA-ready controls to outbound calling, so your outreach program scales without gambling with patient data.
- Encryption for call data and recordings, in transit and at rest
- Role-based access controls — outreach staff see only what their job requires
- Audit logging on every record touch, call and recording access
- Data retention controls aligned to your policies
- Business Associate Agreements available on eligible plans
Consent-aware dialing, built in
DialB tracks consent per patient record and applies the right calling rules per campaign — so appointment reminders, recall outreach and plan-marketing calls each run under the treatment they require. TCPA quiet hours, frequency limits and DNC handling apply to healthcare calls too, and DialB enforces them at dial time.
See the compliance toolkitDialB provides tools that support HIPAA and TCPA compliance programs; it is not a certification and not a substitute for legal advice. Configure campaign rules with your compliance team.
How DialB wins here
Outreach that reaches, on infrastructure you can defend.
Every capability below is the sales-floor version, re-tuned for care operations: quieter pacing, cleaner numbers, careful data handling.
A day in a DialB outreach program
One coordinator, a full schedule.
8:30 AM
This week’s recall list syncs in. Records are consent-checked and scheduled into patient-friendly calling windows; the coordinator reviews the queue over coffee.
9:15 AM
Reminder calls begin. Live answers route to the coordinator; voicemails get the approved, PHI-safe reminder message. No-answers reschedule themselves for the evening window.
11:00 AM
AI voice agents work tomorrow’s confirmations. Two patients reschedule; the calendar updates and the freed slots go back into the recall queue.
2:30 PM
A patient calls back the outreach number — it displays as the clinic, not “Spam Likely,” because DialB has been watching the number’s reputation all along.
4:45 PM
The program dashboard shows reach rate and confirmations by campaign. No-show projections for tomorrow are down, and the audit log has every touch on record.
- Up to 2×
- more patients reached per staff hour
- Up to 25%
- fewer no-shows with reminder automation
- 24/7
- reputation monitoring on your outreach numbers
- 100%
- of calls and record access audit-logged
“Patients don't answer numbers they don't trust, and reminder calls only work if they connect. DialB keeps our outreach numbers clean and every record access logged — our compliance team signed off, and our no-show rate came down.”
Patient access director, multi-site provider organization
See DialB on healthcare workflows.
Bring your reminder volumes and your compliance questions — including the hard ones. We'll walk through exactly how DialB handles PHI, consent and outreach at your scale.