Industries · BPO
Every client on one floor. Every campaign in its own lane.
Outsourced call centers live and die on contact rates, ramp speed and client trust. DialB runs all of your client programs on one platform — isolated campaigns, per-client number pools, reporting you can put in front of a client, and QA that actually covers the floor.
The BPO outbound problem
You’re not running a call center. You’re running twelve.
Every client brings its own lists, scripts, rules and definition of success — and expects your floor to perform like a dedicated one. The platform either keeps those worlds apart or lets them bleed into each other.
One client’s hot list burns everyone’s numbers
On most dialers, client campaigns share a number pool. When one client’s aggressive list gets a caller ID labeled, every program dialing behind it inherits the damage — and you’re explaining a cross-client answer-rate drop no single client caused.
Winning the contract is easy. Ramping it isn’t.
The RFP says 60 seats live in three weeks. Hardware dialers, per-client provisioning and rigid licensing turn every new logo into a capacity project — and every client that scales down into shelfware you’re still paying for.
Month-end reporting is a second job
Every client wants proof: contact rates, transfers, dispositions, talk time, against their SLA. When that means stitching exports into spreadsheets per client, your ops team spends the last week of the month producing paperwork instead of performance.
QA can’t listen to a floor of hundreds
Script drift, missed disclosures and coaching moments happen on every shift, across every campaign. Sampling a handful of recordings per agent per month catches almost none of it — and each client’s program has its own definition of a good call.
How DialB wins here
Built to run many programs without letting them touch.
Isolation where clients need it, leverage where you need it: one floor, one platform, every campaign performing — and provable.
Campaign isolation per client
Per-campaign caller-ID pools
Seats that follow the contracts
Reporting you can forward to the client
QA that covers the whole floor
AI capacity between the campaigns
Compliance for BPO outbound
Twelve clients means twelve rulebooks.
An insurance program, a collections program and a lead-gen program can’t dial under one policy. DialB enforces each client’s rules inside their own campaigns — at dial time, per record.
- Per-campaign rule profiles: each client’s consent, DNC and calling-window requirements enforced on their campaigns only
- Federal, state and client-supplied DNC scrubbing on every list load
- Quiet hours enforced on the called party’s local time, plus state mini-TCPA rules
- Recording and disclosure treatment set per campaign, so two-party-consent rules follow the call, not the floor
Compliance posture is a sales asset
BPO contracts are increasingly won in the security and compliance review, not the price column. Per-client audit trails — every dial, script version, disposition and recording, exportable per campaign — give your next RFP response something most competitors can’t attach.
See audit trails and dial-time enforcementDialB provides tools that support compliance programs; it is not a substitute for legal advice. Configure each client’s calling rules with your counsel — and theirs.
A day on a DialB BPO floor
What running twelve programs on one platform looks like.
7:45 AM
Client campaigns spin up on their own schedules — each with its own lists, rule profile and caller-ID pool. The insurance program starts pacing East Coast leads while the West Coast lead-gen program waits for its quiet-hours window to open.
9:30 AM
A new client’s pilot goes live: lists loaded, their counsel’s rule profile configured, a fresh DID pool assigned, twenty seats added. The kickoff call was last Tuesday.
11:50 AM
The QA lead monitors across three campaigns from one screen, whispers a correction to a new agent mid-call, and flags two recordings against one client’s scorecard. Coaching happens today, not at month-end.
2:40 PM
A caller ID on the collections program drifts toward a spam label and rotates out to rest — from that client’s pool only. Every other program’s answer rates never feel it.
6:20 PM
Per-client reports export themselves: contact rates, transfers, dispositions and SLA lines by campaign. Tomorrow’s QBR deck is attachments, not a spreadsheet night.
- Up to 3×
- more live conversations per agent hour
- Days
- from signed contract to dialing campaign
- 24/7
- caller-ID health scoring on every client’s pool
- 100%
- of calls recorded and reviewable for QA
“We run a dozen client programs on one floor, and the thing that sold us was isolation: one client’s list can’t burn another client’s numbers, and every campaign reports on its own. Ramping a new logo went from a provisioning project to a settings change.”
COO, 300-seat BPO
See DialB on BPO workflows.
Bring two client programs and your ramp timeline. In 30 minutes we’ll show you campaign isolation, per-client number pools and the reporting your QBRs need — on your book of clients, not a canned pitch.