Industries · Home Services
The season doesn’t wait. Neither should your follow-up.
HVAC, roofing, plumbing, pest — the work is won on the phone: estimates chased, tune-ups booked, memberships renewed, storm surges answered. DialB turns your open estimates and your own customer list into booked jobs.
The home-services outbound problem
The jobs you lose are the calls you never made.
Most shops don’t have a lead problem — they have a follow-up problem. The estimate went out, the season turned, the membership lapsed, and nobody’s phone rang.
- Open estimates get followed up when someone remembers. The homeowner signs with whichever contractor called back first — usually the one with a system.
- Busy season buries the office; slow season nobody mines the customer list for tune-ups, inspections and reactivation. The revenue curve stays a rollercoaster.
- A storm drops a month of demand in a weekend. Your phones, staffing and follow-up were sized for a normal Tuesday.
- Homeowners screen unknown numbers hard — and a busy office line that dials all day can end up labeled, so even your own customers stop picking up.
How DialB wins here
One dialer for the whole revenue calendar.
Estimate season, tune-up season, renewal season, storm week — DialB runs each motion as a campaign, off lists you already own.
Compliance for home-services outreach
Stay clean while you grow.
Calling your own customers feels safe — until a reactivation campaign crosses a quiet-hours line or a purchased storm list arrives without consent records. DialB enforces the rules at dial time.
Quiet hours, automatically
Calling windows enforced on the homeowner’s local time — including state rules that are tighter than federal ones — so a well-meaning evening cadence never becomes a complaint.
Consent on every lead
Web-form, aggregator and storm-list leads carry their consent records into the dialer, checked per record before the dial — not reconstructed after a demand letter.
DNC without losing customers
Marketing campaigns scrub against federal, state and internal DNC lists on every load, while your counsel-configured rules govern outreach to existing customers.
Recording consent by state
Two-party-consent states get the right disclosure treatment automatically, so the recordings that train your CSRs help you instead of hurting you.
DialB provides tools that support compliance programs; it is not a substitute for legal advice. See the full compliance toolkit
A day at a DialB home-services office
From open estimate to booked calendar.
7:40 AM
Yesterday’s open estimates are queued for their cadence calls, weekend web leads are scrubbed and prioritized on top, and the spring tune-up reactivation list paces underneath so the phones never idle.
8:05 AM
A web lead for an AC replacement posts. DialB dials it in seconds and the CSR books the estimate while the competitor’s “thanks, we’ll be in touch” email is still unread.
10:30 AM
Estimate follow-up block. AMD filters the voicemails, so the CSR talks to homeowners back-to-back: two estimates signed, one scheduled callback, every outcome dispositioned.
1:15 PM
A hail cell crosses the north side of town and lead volume spikes past capacity. AI voice agents pick up the overflow — capturing addresses and roof details, booking inspection slots on the calendar.
5:50 PM
The ops manager reviews booked-job rate by campaign: renewals ran, today’s finished jobs got their review-request calls, and a caller ID trending toward a label was rotated out at lunch without anyone noticing.
- Seconds
- from web form to first call
- Up to 3×
- more live homeowner conversations per office hour
- 24/7
- caller-ID health scoring
- 0
- open estimates left without a follow-up plan
“Every open estimate gets its follow-up calls now, and the slow months aren't slow anymore — the tune-up list works itself. The office finally runs the phones instead of the phones running the office.”
Operations manager, multi-branch home-services company
See DialB on home-services workflows.
Bring your open-estimate list and last spring's tune-up numbers. In 30 minutes we'll show you the cadences, the seasonal campaigns and the number strategy — on your book, not a canned pitch.