Analytics
Know what’s working. Fix what isn’t. Before the day ends.
Real-time wallboards, historical reporting, and ML insights that tell you which lists, scripts, numbers, and hours actually produce revenue — while there's still time to act on it.
Real-time wallboards
The floor, at a glance, as it happens.
Managers shouldn't discover a bad morning in tomorrow's report. Live wallboards put connects, queue state, abandonment budget, and campaign pace on the wall — with alerts when anything drifts off plan.
- Live KPIs per campaign, team, and agent — configurable per screen
- Abandonment tracked against your budget in real time, not after the fact
- Threshold alerts route to the right manager the moment a metric breaks
Historical reporting
Every question your Monday meeting asks, pre-answered.
Campaign, list, agent, and number performance over any window — sliced the way operators actually think.
ML insights
Dashboards show. Models explain.
DialB's models watch every dial, disposition, and outcome — surfacing the anomalies worth your attention and the drivers worth your budget, in plain language.
- Anomaly alerts: a sudden answer-rate drop on one number is an early spam warning — caught the hour it starts
- Conversion drivers ranked by evidence: hours, lists, scripts, and agents that actually move outcomes
- Best-time-to-call learned per segment and fed straight back into retry timing
The loop
Insight is only worth what it changes.
Analytics in DialB isn't a separate product bolted on the side — findings flow back into how the platform dials.
- 1
Measure
Every dial, answer, disposition, and outcome captured as it happens.
- 2
Detect
Models flag anomalies and rank the factors driving results.
- 3
Decide
Managers act on findings — or let AI Campaign Management act inside their guardrails.
- 4
Improve
Pacing, retries, lists, and caller IDs adjust — and the next hour dials smarter.
FAQ
Outbound analytics, answered.
What's the difference between dashboards and ML insights?
Dashboards show you what happened; you still have to notice, diagnose, and decide. ML insights do the noticing for you — flagging anomalies as they emerge, ranking the factors that actually drive conversions, and pointing at the list, hour, script, or number behind a change. You get answers, not just charts.
Can managers see the floor in real time?
Yes. Live wallboards show agents on calls, queue state, connect rates, abandonment against budget, and campaign pace as it happens — on the office TV, a laptop, or a phone. Thresholds can trigger alerts so a bad hour gets caught in that hour.
Can I measure which lead vendors are worth the money?
That's one of the first reports most customers build. Lead-source reporting ties cost and volume to connects, qualified conversations, and conversions per vendor and per list — so renewal conversations with your lead vendors happen with numbers on the table.
Can I export data to my own tools?
Yes — reports export cleanly, and data can flow to your own reporting stack. Your data is yours; DialB's job is to make it useful, not to hold it hostage.
See your operation the way the models do.
Book a demo and we'll walk the wallboards, the reports, and the ML insights on a workload like yours.